Otis’ Smart, Connected Elevator Technologies Deliver Higher Level of Personalized Service

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HONG KONG, China, Oct. 13, 2017 — Hundreds of guests witnessed how Otis transforms the elevator Industry at its Made to Move You Exhibition in Hong Kong on 12 October 2017. During the event, Otis debuted innovative building solutions for installation, maintenance and modernization. Otis is a unit of United Technologies Corp. (NYSE: UTX).

“The service technology we’re developing challenges the industry status-quo. Our approach is creating a global-digital ecosystem to provide the customer with more information and improved uptime,” said Tony Black, President, Otis Service.

While keeping people at the heart of its innovation, Otis is harnessing the power of digital technology and the internet of things (IoT) to deliver an even higher level of personalized service, for example:

  • Otis’ eCall mobile app can help passengers call an elevator in advance.
  • Mobility tools and service apps put information into the hands of the company’s 31,000 service technicians, as well as in the hands of customers and passengers to deliver more efficient, informed and real-time service
  • A global service system connects Otis teams and customers – globally – to a 360-degree view of account information in order to create a more personalized and informed customer experience
  • Otis’ connected IoT systems enable intelligent and predictive service to address maintenance issues before they occur. After receiving “health reports” from every elevator, the system will diagnose and determine the parts that need to be replaced. This information is then relayed to the OTISLINE customer service center automatically so that technicians can prepare the necessary tools and parts before servicing customers.

Otis’ eCall™ mobile app can help passengers call an elevator in advance

As a world-leading elevator provider, Otis has partnered with many technical pioneers, including Microsoft and AT&T, to bring technologies to life.

At the event, Otis also illustrated innovative building solutions to meet the unique needs from installation to modernization. For example, Skybuild self-climbing construction elevator that enables builders to complete high-rise projects faster while reducing costs; the Skyrise high-speed elevator system that enables 50 percent less energy compared to traditional machines and with 40 percent smaller machines that save space; The CompassPlus system that can be installed before or during an elevator modernization project, providing increased passenger efficiency, seamless security integration and a new customizable, contemporary design.

Miss. Julie Brandt, Managing Director, Otis Hong Kong, Macau and Taiwan welcomed hundreds of guests to witness the Made to Move You Exhibition opening ceremony

“Otis has been shaping the iconic skylines of Hong Kong since 1888. Among the many key milestones erected include the first Hong Kong elevator in the Hong Kong Hotel in 1888 and the first commercial escalators in the Man Yee Building in 1957,” said Julie Brandt, Managing Director, Otis Hong Kong, Macau and Taiwan. “Today, we are committed to continue our contributions to Hong Kong’s prosperity by introducing innovations and technologies to make Hong Kong a world-class Smart City.”

About Otis
Otis is the world’s leading manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in approximately 200 countries and territories. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. By combining a passion for science with precision engineering, the company is creating smart, sustainable solutions the world needs. For more information, visit www.otis.com, or follow Otis on LinkedIn, YouTube and as @OtisElevatorCo on Twitter, Facebook and Instagram.

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