SAO PAULO, Feb. 11, 2016 — Elevadores Otis is launching its REM 6.0 system, the newest version of its remote elevator monitoring system, in Brazil. With more than half a million REM devices installed worldwide, Otis continues to be the leader in remote elevator monitoring technology. Otis is a unit of the United Technologies Corp. (NYSE: UTX).
To offer all users and building managers a more reliable and comfortable experience, the REM system remotely monitors elevator performance around the clock. If the REM system detects a potential problem, it diagnoses the cause and location, and automatically makes a service call to the Otis Customer Service Center. An Otis mechanic is dispatched when necessary. This new version features an increase in data sensors and an upgrade in the REM 6.0 modem to proactively detect anomalies even faster. This enhanced response time maximizes elevator uptime.
"In the age of connectivity, Otis is innovating once again by enabling direct communication between the elevator and our Customer Service Center, which often allows us to anticipate, identify and solve anomalies before they interrupt operation,” said Fernando Peiter, sales and marketing director, Otis Brazil. “We are glad to offer our customers a new generation of service solutions, where technology, comfort and safety converge for an enhanced customer experience."
The REM system identifies common maintenance incidents before they interrupt operation. It detects deteriorating components and intermittent anomalies that might have gone undetected until they caused service requirements. Here’s how it works:
- Diagnostic software monitors elevators continuously and sends data to the REM unit located in the machine room.
- The REM unit sends this information to the Customer Service Center.
- Data is categorized by urgency and reviewed by Customer Service Center representatives.
- A Customer Service Center representative alerts the field mechanic, when necessary.
- The mechanic arrives at the job site with specific information, tools and parts to work on the elevator.
Because REM monitoring is online, service teams can detect, report, and solve intermittent anomalies and other situations without users noticing.
The REM system is easy and fast to install. A phone line is all that is required. For more information about Otis Brazil, visit www.otis.com.br.
Otis is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.otis.com or follow @OtisElevatorCo on Twitter.