Carrier Transicold has enhanced its 24/7 year-round oneCALL incident management service, giving customers a single point of access to a network of service centres across Europe and Russia. It provides additional communication options to keep customers informed about the status of their incident cases. Carrier Transicold, which operates in Germany as Carrier Transicold Germany, helps improve global transport and shipping of temperature-controlled cargoes with a complete line of equipment for refrigerated trucks, trailers and containers, and is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp. (NYSE: UTX).
The new oneCALL service is managed within a 24/7 multilingual call centre and enables customers to receive prompt support in 32 countries, all via a single number*, 00800 CARRIER1 (00800 22774371).
“We understand how disruptive downtime can be, especially when it occurs in another country,” said Victor Calvo, managing director, Carrier Transicold Europe, Middle East and Africa. “We’ve designed our new oneCALL service to ensure customers are only a single phone call away from support, no matter where they are. As soon as we log a call, our team keeps the customer fully updated as we arrange for prompt assistance. In addition to telephone updates, customers have the option of receiving SMS, email and online case updates via our Web tracker service.”
The oneCALL service also takes care of administrative needs, such as making payments and currency exchanges on the customer’s behalf, regardless of where the breakdown occurs.
About Carrier Transicold
Carrier Transicold helps improve transport and shipping of temperature-controlled cargoes with a complete line of equipment and services for refrigerated transport and cold chain visibility. For more than 40 years, Carrier Transicold has been an industry leader, providing customers around the world with the most advanced, energy-efficient and environmentally sustainable container refrigeration systems and generator sets, direct-drive and diesel truck units and trailer refrigeration systems. Carrier Transicold is a part of UTC Building & Industrial Systems, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. For more information, visit www.transicold.carrier.com or follow Carrier on Twitter: @CarrierGreen.