The first escalator.
And one of the first companies to implement remote elevator monitoring.
One could say that the pursuit of innovations that serve a world in motion is standard operating procedure at Otis. Today that same company is bringing another mighty stroke of ingenuity to its customers and the more than two billion people who use Otis products every day.
Earlier this month, United Technologies announced an exciting new relationship with Microsoft, which will enable the company to offer better, faster and more personalized service through Microsoft advances in cloud computing, connectivity and communications. But what does this mean for you?
Well, let’s make the reasonable assumption that you work in an office building with an Otis elevator — since, chances are, you do. When you take a ride on that elevator every morning to get your desk, do you ever think about how that elevator — and the overarching collection of the Otis’ 2 million plus elevators and escalators — can work together in concert to make sure the rest of the building tenants get to their desks?
Our guess is that you’re thinking more about that email notification that came in on your smartphone. But Otis’ 31,000 service technicians are thinking about that network of elevators and escalators all the time.
To manage this network of equipment, Otis has connected more than 300,000 elevator units – and counting – and is collecting real-time equipment data to enhance the customer and Otis employee experience. All that data is pulled into Otis’ health mapping software which looks at elevator trends and health to proactively determine when equipment might break down.
Using Microsoft technology, Otis is able to apply a layer of predictive maintenance to that health map, offering the ability to see whether an alarm for, say, a door issue, is because someone’s holding the door too long — or whether the door needs repair.
In fact, the technology even enables the system to learn — so real problems are not only detected earlier, service can occur without needing to take the elevator out of service during the morning rush.
“For us, the holy grail is delivering a more seamless customer experience empowering our service teams and giving them the tools to do what they do best,” explains Tony Black, president of Otis Service.
The first system in the world that will help get you to your desk on time? Now that’s innovation that matters.